Frequently Asked Questions

Our products are made with 100% genuine leather. Unlike synthetic materials, leather breathes, is more durable, and develops a unique patina over time.

No. The grain, healed scars, pores, and variations in tone are the "mark of authenticity" of skin. These features confirm that you are not buying a plastic or synthetic material.

We recommend not washing with water, not using dryers, and avoiding direct exposure to sunlight. For cleaning, use a dry cloth and products specifically designed for leather.

We accept credit cards, debit cards, bank transfers to our official accounts, Addi (up to 6 installments, no card required), and cash on delivery nationwide. We use the Wompi S.A.S. payment gateway to ensure your transactions are secure and fast.

Our internal messaging team is trained to receive payments in cash or via bank transfer. For your safety, remember that you should never transfer money to personal accounts not affiliated with the company.

• Absolutely. We operate under the Law 1581 of 2012 on data protection, ensuring that your personal and financial information is encrypted and protected.

• Medellín and the Aburrá Valley: same day or next business day.
• Major cities: 1 to 2 business days.
• Secondary cities: 2 to 3 business days.
• Rural areas and remote districts: 4 to 5 business days; delivery may take longer if there are road blockages.

Free shipping on purchases of $159,900 or more. We will send you the tracking information via WhatsApp.

If the package is open, do not accept it. You have 24 hours to report any shipping issues via our WhatsApp at 310 755 9100 so we can activate the shipping guarantee.

• By rejecting an order without just cause, VALETZ SAS — Caribbean Style, Colombian Soul incurs unnecessary logistical and operational costs.
• In these cases, the customer will be reported on our internal blacklist and their access to the service for future purchases will be restricted.
• Exceptions and New Developments: If the rejection is due to doubts about the quality, lack of confidence in the policies or warranties, or any personal force majeure situation, please explain the situation to us via our email or WhatsApp.
• We value communication; by explaining your case to us, we will avoid restricting your access to future purchases using the cash on delivery payment method.

Yes, you have 15 calendar days from the date you receive your order to request an exchange for a different size or color. The first exchange is free; for additional exchanges, the customer is responsible for the shipping costs.

We offer a 60-calendar-day warranty against manufacturing defects (sewing, gluing). It does not cover damage caused by misuse or normal wear and tear. Shipping costs for warranty claims are the responsibility of the customer.

If you change your mind about your purchase, you have 5 business days from the delivery date to let us know via WhatsApp (310 755 9100) or by emailing info@valetz.com.co.

• The product must be new, unused, and in its original packaging with all tags attached.
• The customer is responsible for return shipping costs. We will provide instructions on how to ship it to our location in La Estrella, Antioquia.
• Once we receive and inspect it, we will issue a refund within 30 calendar days at the latest.

If you need a different size or color, you do not need to return it: you have 15 days from the date you receive it to exchange it, and the first exchange is free.

It depends on how it is marked:

• Clearance, Outlet, or Final Sale: cannot be exchanged for size, color, or preference. They do have the 60-day warranty for manufacturing defects.
• Products with a discounted price without that label: can be exchanged like any other product, within 15 days of receiving them, and the first exchange is free.

When you choose cash on delivery, VALETZ SAS — Caribbean Style, Colombian Soul pays in advance for the shipping, packaging, and operational costs required to deliver the product to your door. Refusing an order without a valid reason causes a direct financial loss to our business.

To protect the sustainability of our business, we have implemented an Internal Blacklist under the following criteria:

• Unjustified refusal: Customers who do not receive the order simply due to a last-minute change of mind or "lack of willingness" at the time of delivery.
• Repeated no-shows: Customers who, despite the carrier's attempts, are not at the address or do not answer calls.
• Consequence: Contact details (phone number, ID number, and email) will be blocked in our system and those of our logistics partners, permanently restricting access to future purchases using cash on delivery.

We understand that unforeseen circumstances can arise. At VALETZ SAS, we value transparency and open communication:

• Tell us what happened: If you encountered an issue beyond your control, had concerns about the quality upon delivery, or were unsure about our policies and warranties, we want to hear from you!
• Resolution channel: Before a permanent restriction is applied, please contact us at info@valetz.com.co or via WhatsApp at 310 755 9100 to explain the situation.
• Our commitment: Once the situation is clarified, we will avoid restricting your access and will work to find a solution that does not affect your purchase history with us.

Just as we ask for your commitment upon receipt, at VALETZ SAS — Caribbean Style, Colombian Soul, we are committed to properly labeling each product, shipping it to the courier as quickly as possible, and ensuring that what you receive reflects the full quality of our Colombian Soul.

To serve the Colombian market with the same excellence, we operate under the corporate name COMERCIALIZADORA M&V SAS (NIT 901950074-9), headquartered at CARRERA 57 B No 77 SUR 99, La Estrella, Antioquia

Our founder, Alejandro A. Martínez G., who created the brand in the Dominican Republic, is the same legal representative leading our operations in Colombia, ensuring that the standard of quality and warmth of service are identical in both countries.

We are a proudly Dominican brand, born in Santo Domingo in 2021, that has crossed borders to merge with local talent and become Caribbean Style, Colombian Soul.

Your purchases are legally backed by COMERCIALIZADORA M&V SAS. As a legally constituted company in both the Dominican Republic and Colombia, we offer solid and transparent international institutional support.

• Legal Information Colombia
  Company Name: COMERCIALIZADORA M&V SAS
  Tax ID NIT 901950074-9
  Headquarters CARRERA 57 B No 77 SUR 99, La Estrella, Antioquia
• Legal Information Dominican Republic
  Company Name: VALETZ EIRL
  Tax ID: RNC 132-46452-4
  Headquarters: Av Jose Contreras No. 117 View map
  
  

It represents our duality: the Caribbean Style comes from our Dominican roots, full of life and relaxed elegance; the Colombian Soul represents the strength, exceptional craftsmanship, and passion with which we make and distribute our products from Medellín to the entire country.